Reset OSP password after client verification and re-entered it on the STB box; issue resolved.
No Signal
Verified and replugged HDMI/AV Jack connection, changed source; issue resolved.
Error Code 1417: Could Not Fetch Data
Updated launcher setting in My Apps section; issue resolved.
Error Code 1503: No Internet Connection
Checked LAN status, replugged LAN cable, and restarted system; issue resolved.
Error Code 1598: No Internet Connection
Verified LAN status, replugged LAN cable, checked byte received, device filtering, and date/time settings; restarted system; issue resolved.
Error Code 1599: Could Not Connect to the Server
Checked LAN status, replugged LAN cable, verified IP allocation, checked device filtering, and confirmed date/time settings; issue resolved.
IP NULL/NA Issue
Verified IP status in Home Networking. Suggested client to change IP setting from Static to DHCP through remote under network settings; issue resolved.
Live TV Buffering
Verified buffering across all channels. Confirmed WiFi was off on IPTV and performed launcher refresh; issue resolved.
STB Relocation Request
Client requested STB relocation (one floor/room to another). Informed client about LAN cable charge (Rs. 35 per meter).
Client requested STB relocation within the same location. Informed client about LAN cable charge (Rs. 35 per meter).
NET TV Mobile App Inquiry
Provided information to client about Net TV mobile app and its features.
Live TV Stopped Working
Resolved "Live TV has stopped" error by performing launcher refresh and STB reboot.
Query About YouTube Services
Suggested client change to new STB due to issues with YouTube section.
Performed launcher update and refresh to resolve issue with YouTube section.
Client Request for NETTV Installation
Informed client about NETTV installation pricing details and LAN cable charge (Rs. 35 per meter).
Query About Netflix Services
Checked if client has Stream Z+ STB box. Updated STB box to include Netflix feature. Informed client they need their own Netflix subscription.
Primary Package Expired
Performed launcher refresh and restarted STB box to resolve "Primary package has expired" error.
Nokia Router
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ONU Status
No light on auth and link. Please do the needful.
Light not verified. Please do the needful.
Urgent. Please do the needful.
As per client, fiber cable has been damaged. Please do the needful.
Verified WAN, checked ping, reconnected; now working.
disconnection Problem seen please do need full
Account
⠀⠀⠀⠀⠀⠀⠀
Empty remark. Use at your own risk. Not responsible.
Account extended for 3 days. Suggested to use My WorldLink app. Suggested payment.
Client was offered 1-month free, but it hasn't been added. Please address urgently.
The client is interested in the current and bonuses offers. Please provide the necessary details.
Cash paid to the branch but not updated in the account. Please do need full.
Informed client about remaining days and package details.
Received call from branch; client was unaware. Advised waiting for callback.
Password
Inform Password after client verification.
Password reset completed after client verification.
Client not verified// Suggested verifying.
Nokia ONU:
UsernamePasswordUsernamePassword
Huawei ONU:
UsernamePassword
Wireless Speed Calculator
Slow
Speed test fine
Bandwidth verified → R.X. power fine → device verified → ping test fine → speed test done → domain ping fine → issue resolved.
High Latency in a single device with good RSSI
Bandwidth verified → R.X. power fine → OLT RX difference <5 verified → device verified → initial ping not fine → range fine (<= -65dBm) → another device ping fine → reconnected WiFi on first device → issue solved.
Interference not seen
Bandwidth verified → R.X. power fine → OLT RX difference <5 → device verified → initial ping not fine → range fine (<= -65dBm) → another device ping not fine → channel interference not seen → reconnected WiFi → issue solved.
Channel Interference
For Single Band ONU
Bandwidth verified → R.X. power fine → OLT RX difference <5 → device verified → initial ping not fine → range fine (<= -65dBm) → another device ping not fine → channel interference seen → suggested solutions for interference (suggested dual band ONU) → refreshed channel and verified → issue solved.
For Dual Band ONU
Bandwidth verified → R.X. power fine → OLT RX difference <5 → device verified → initial ping not fine → range fine (<= -65dBm) → another device ping not fine → channel interference seen → refreshed channel and verified → issue solved.
RANGE ISSUES
Bandwidth verified → R.X. power fine → OLT RX difference <5 → device verified → initial ping not fine → range not fine (<= -65dBm) → suggest secondary ONU/beacon placement